FAQs
Shopping Information
How long days shipping take?
Shipping usually takes 2–4 working days, depending on your location and order size. Delivery times may vary during peak seasons or due to unforeseen delays.
How can I track my order after shipping?
Once your order is shipped, we will share the tracking details via WhatsApp or phone so you can monitor your delivery status.
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or missing items, please contact us within 24 hours of delivery with photos, and our team will assist you with a replacement or solution.
How much does shipping cost?
Shipping charges depend on the order quantity, weight, and delivery location. The final shipping cost will be shared with you before order confirmation..
Do you offer nationwide shipping?
No, Brightway Lighting is not providing nationwide shipping across Pakistan. We deliver our products safely to most cities.
Can I change my shipping address after placing an order?
Yes, you can request a shipping address change before the order is dispatched. Please contact us as soon as possible so we can update the details.
Payment Information
What payment methods do you accept?
We accept multiple secure payment methods, including bank transfer, online payments, and other options available at checkout
Do you offer Cash on Delivery (COD)?
Yes! Cash on Delivery option is available. But it depends on order size and location. Please contact our team to confirm COD options before placing your order.
Can I pay for bulk or wholesale orders differently?
Yes, we offer flexible payment options for bulk or wholesale orders. Please contact us to discuss custom payment arrangements.
Is it safe to make payments on your website?
Yes, all payments made on our website are secure and protected to ensure your personal and financial information remains safe.
When is payment required for an order?
Payment is required at the time of order confirmation. For bulk or custom orders, payment terms may be discussed separately
Are there any additional charges or taxes?
Any applicable taxes or additional charges will be clearly communicated before order confirmation, so there are no surprises.
Orders and Returns
How do I place an order?
You can place an order by selecting your desired products on our website and proceeding to checkout. For bulk or custom orders, please contact us directly for assistance.
What is your return policy?
We accept returns only in cases of damaged, defective, or incorrect products. The item must be reported within the specified time after delivery
How long does the return or replacement process take?
Once your return request is approved, replacements or resolutions are typically processed within 3–5 working days, depending on product availability
Can I cancel or modify my order after placing it?
Yes, you can request to cancel or modify your order before it has been dispatched. Once the order is shipped, changes may not be possible.
How do I request a return or replacement?
To request a return or replacement, contact our customer support team with your order details and clear photos of the issue within 24 hours of delivery
Are shipping charges refundable?
Shipping charges are non-refundable, except in cases where the return is due to an error or fault from Brightway side.